At LEE HOUSEHOLD SUPPLY SDN BHD 202501042538 (1643946-T), we understand that reliable delivery is an important part of your shopping experience. We take reasonable care in preparing and dispatching every order and work with established courier partners to deliver your household products safely across Malaysia.
Please review the following information regarding our delivery arrangements.
1. Delivery Coverage 🇲🇾
We currently provide delivery services to:
- Peninsular Malaysia
- Sabah
- Sarawak
Delivery availability may vary depending on the product’s size, weight, quantity, and destination.
For certain bulky or oversized household products, special delivery arrangements may apply.
2. Order Processing
Once your payment has been successfully confirmed, we will begin preparing your order.
Orders are generally processed within 1–3 business days, excluding weekends and Malaysian public holidays.
After your parcel has been handed over to the courier, you will receive tracking information through email or SMS where available.
Please note that the processing period is separate from the estimated delivery time.
3. Delivery Time
Estimated delivery times are as follows:
| Destination | Delivery Method | Estimated Delivery |
|---|---|---|
| Peninsular Malaysia | J&T Express, Pos Laju or equivalent | 2–5 business days |
| Sabah & Sarawak | Pos Laju, GDEX or equivalent | 5–10 business days |
These timeframes are estimates only and may vary depending on the delivery location, courier operations, public holidays, festive periods, weather conditions, and other circumstances beyond our reasonable control.
4. Shipping Charges
Shipping fees are generally calculated based on factors such as:
- Delivery destination
- Parcel weight
- Parcel dimensions
- Number of items
- Selected delivery service
The applicable shipping charge, where applicable, will be displayed during checkout before you complete your purchase.
From time to time, free shipping promotions or special delivery rates may be offered for selected products, orders, or promotional campaigns.
Additional charges may apply to certain oversized, bulky, or special-delivery items where applicable.
5. Courier Services
Depending on the destination and characteristics of your order, we may use courier providers such as:
- J&T Express
- Pos Laju
- GDEX
- Other suitable local delivery partners
The courier used for your order may vary according to product size, weight, destination, and service availability.
6. Shipment Tracking
Once your order has been dispatched, a tracking number may be provided by email or SMS.
You can use the tracking information to monitor the delivery progress through the relevant courier’s tracking system.
Please allow some time for tracking information to become active after the parcel has been collected.
7. Damaged Parcels
We take care when packaging household products for transportation. However, damage may occasionally occur during delivery.
If your parcel arrives damaged, please:
- Take photographs of the outer packaging and damaged product.
- Keep the original packaging and all related materials.
- Contact us within 48 hours of receiving the parcel.
- Provide your order number together with photographs or other relevant information.
We will review the case and, where appropriate, assist with the courier claim and arrange a suitable solution such as a replacement or refund.
8. Lost or Delayed Shipments
If your parcel appears to be lost or has not been delivered within a reasonable period, please contact us with your order and tracking details.
We will assist in checking the shipment status with the relevant courier.
Please understand that delivery times may occasionally be affected by circumstances outside our control, including:
- Severe weather
- Public holidays
- Courier disruptions
- Peak shopping periods
- Incorrect or incomplete delivery information
- Remote-area delivery restrictions
9. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.
Delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information may be the customer’s responsibility.
If you notice an error in your delivery information, please contact us as soon as possible, preferably before the order is dispatched.