At LEE HOUSEHOLD SUPPLY SDN BHD 202501042538 (1643946-T), we understand that customers may occasionally need to change or cancel an order. We will do our best to assist with cancellation requests, provided the order has not progressed too far in our fulfilment process.
Please review the following guidelines before submitting a cancellation request.
1. Cancellation Eligibility
Customers may request to cancel an order within 24 hours of placing the order.
Cancellation requests received within this period will be reviewed by our team.
Please note that submitting a cancellation request does not automatically guarantee cancellation. If the order has already been packed, processed, or handed over to the courier, cancellation may no longer be possible.
2. Orders Already Processed or Shipped
Once an order has entered the fulfilment or shipping stage, we may be unable to cancel it.
If the parcel has already been dispatched, you may instead request a return after receiving the item, subject to our Return, Refund & Exchange Policy.
3. How to Request a Cancellation
If you wish to cancel your order, please contact us as soon as possible and provide:
- Order number
- Customer name
- Contact number
- Reason for cancellation
Our customer service team will check the status of your order and confirm whether the cancellation can be accepted.
4. Refund for Approved Cancellations
If your cancellation is approved and payment has already been received, the applicable refund will normally be returned through the original payment method.
Approved cancellation refunds are generally processed within 7–14 business days.
The actual time for the funds to appear in your account may vary depending on your bank, payment provider, or financial institution.
5. Cancellation by Our Company
In certain circumstances, we may need to cancel an order, including:
- Product being unavailable
- Incorrect product or pricing information
- Payment processing issues
- Suspected fraudulent or unauthorized transactions
- Delivery restrictions
- Technical or system errors
- Other circumstances beyond our reasonable control
Where applicable, customers will be notified and eligible payments will be refunded.